I posted last week about a Groupon deal with FTD.com, where you could get a $40 voucher for $20. Well, as you may have heard on the news, this deal went south. FAST.
Apparently, the Groupon could only be used on a special FTD website (FTD.com/groupon), which had inflated prices. So inflated, in fact, that the 50% savings from the Groupon were basically canceled out.
From all reports (like this one from CNN Money), it sounds like both FTD and Groupon are working hard to resolve this major SNAFU. FTD is reportedly now allowing everyone who bought the Groupon to buy flowers on their regular website at regular prices.
Additionally, Groupon is honoring its no-questions-asked refund policy: If you bought this Groupon and now would rather walk away from the whole thing, just email them at firstname.lastname@example.org to request a full refund or credit.
I still believe in Groupon, but gosh, this is the second time they’ve had issues with a flower deal. (In November, I wrote about my problem with a Touched by Flowers Groupon – and the excellent customer service I got from Groupon in the aftermath.)
More than 3,300 people bought this FTD Groupon, and if you are one of them, I want you to have all the information you need to make this situation right.