Groupon Guarantee: A Happy Ending

groupon 300x116 Groupon Guarantee: A Happy Ending

Have you bought a voucher from Groupon yet?

One of my favorite things about Groupon is their no-questions-asked money back guarantee. If something doesn’t work out as planned with a Groupon, just give them a call or shoot them an email and they will refund your money that day.

A few weeks ago I bought a Touched by Flowers Groupon. I planned to use it to have flowers delivered to the friends we were visiting in Houston for Thanksgiving. I wanted the flowers to get there before we did — to thank them for hosting our crazy family!

I placed the order to be delivered on Wednesday and used my Groupon voucher number, no problem. But then a funny thing happened: The flowers never showed up. I didn’t realize it at first, because we arrived late on Wednesday and were a bit tired from the 13 hour drive!

On Thursday morning, I looked around, though, and didn’t see my spray of lilies. I asked — and nope, no flowers had arrived. I called the Touched by Flowers 1-800 number, but there was no answer (never a good sign). I left a message to call back to my cell phone and never heard back.

By this point, I just wanted to go buy some flowers for them. Which I did, but now I had paid for the same thing twice! So, I looked up Groupon’s refund policy and read:

Nothing is more important to us than treating our customers well.

If you ever feel like Groupon let you down, give us a call and we’ll return your purchase — simple as that.

It was already about 3 o’clock on Thanksgiving day, and I figured no one would be answering the phones at Groupon. So I sent off a quick email and hoped that the Groupon Guarantee was as good as its word.

Not 10 minutes later I had the following email in response:

Hi Mara,

No problem. I just issued you a full refund and removed this Groupon from your account. Please allow up to 10 business days for this to be reflected on your statement.

Regards,

James B.
support@groupon.com

Way to go, James B! Way to go, Groupon! I gotta say, I loved this company before, but now I super-duper-love them!

Morale of the story: If you haven’t signed up for Groupon yet, you should. You really have nothing to lose!

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