Any T-Mobile customers among my readers? I need some advice! I’m having major problems with my iPhone4 on T-Mobile’s network.
We switched to TMobile several weeks ago with the goal of saving money on our phone service. Given the price differences with AT&T (our previous carrier), it seemed like a no-brainer.
At first all was well. But over the last three weeks, my phone has been having more and more issues to the point that it’s all but dysfunctional now.
I have an iPhone 4, which was originally an AT&T phone, but was unlocked a year ago and now has a TMobile SIM card in it.
Here are my issues: My phone “falls off” the network all the time. My texts don’t go thru. My calls don’t go thru. I have to restart my phone a dozen or more times a day.
I called T-Mobile’s customer service line and was transferred to their iPhone department (love that there’s a whole department just for iPhones!). They had me reset the phone, checked the network coverage and conferred with their “engineers”.
Nothing worked. After much more back and forth — and several additional calls, I was finally told, “Well, unfortunately there is nothing we can do for you. This is a known problem with iPhone4. You should have been told this when you switched at the store.”
We were most definitely not told this when we switched.
So now I’m between a rock and a hard place: Either I pay to upgrade to a 5S – which I’d really rather not do because of the cost involved (especially when my 4 was still working perfectly well at AT&T) or I switch back to AT&T — or some other mobile carrier.
T-Mobile’s iPhone “specialist” kindly offered to upgrade me to a 5S, explaining that “it’s really not that expensive because you can put it on payments of $20 a month for 24 months.” (“Not expensive”. “Payments”. Ha! Clearly she hasn’t read my blog! 😉 )
Anyway, my husband went into our local T-Mobile store yesterday with my phone to try to get to the bottom of this mess and the worker there said, “Oh no. I’ve never heard of that. An unlocked iPhone 4 is fine on our network. You just need a new SIM card.”
He installed a new SIM card yesterday, but lo and behold, I’m still having the same problems. Texts don’t go through. Phone calls aren’t received. It’s a mess. Already this morning I’ve rebooted my phone four times! Talk about inefficient.
So, here are my three questions:
1. Has anyone successfully used a unlocked TMobile iPhone 4 on the TMobile network? Any tricks for getting it to work? The “specialist” suggested that we could try locking my phone to the TMobile network — but warned that it “probably won’t work anyway.” (Hardly a ringing endorsement for that plan of action.)
2. What other inexpensive carriers are out there that you like and trust? I know we talked about this last year in this post about saving money on cell phone service — but I’m wondering what’s currently working for you guys.
3. I really, really don’t want to switch to an Android or Windows phone, since I’m a creature of habit — and love the “work flow” I have set up on my iPhone. That said, I also really, really don’t want to pay $729 for a new phone! So… if you have an Android or Windows phone that you love, please tell me all about it.
Thanks you guys! Hopefully we can crowd-source a solution to this most vexing situation!