Remember a few days ago, I told you about the special one-day only promotion Carvel was running – Buy One adult cone, Get One kid’s cone for free? Well, I was really bummed to see on Facebook that at least two of my readers reported being denied their cone because their local stores weren’t honoring it.
This was supposed to be a national promotion! Of course, individual stores will, for whatever reason, sometimes choose not to participate in these national deals.
Well, I nonetheless decided to reach out to Carvel (there I go, initiating the conversation ;-)) – and I have to say, I am super impressed with their responsiveness and customer service.
Get this: Carvel is going to give the two of you who were denied your kid’s cone a voucher for a FREE ice cream on the house ($4 value). Please email me and I’ll get you in touch with the right people.
And for the rest of us (‘cept me… oh, I wish we had a Carvel in Kansas City), stay tuned because Carvel is going to be giving away FREE ice cream treats next month for Customer Appreciation Day.
YAY for free ice cream. And an even bigger YAY for awesome customer service from Carvel.
wow!! that is great!
that’s great to hear!
We had the same problem where we were told the store was not participating. We were in the store already and I didn’t want to argue in front of my kids so we just paid for the ice cream. I meant to e-mail Carvel myself but kept forgetting so I just e-mailed now. I’ll see what happens. Thanks for reaching out to Carvel also!